Help for MyPaypoint


Q1. Which internet browser can I use?

A. You must use one of the following:

  • Internet Explorer version 7 & 8
  • Firefox version 3.5 & 3.6
  • Google Chrome 5 & 6

Q2. Why do I need to login to use this service?

A. To ensure that your data can only be viewed by you.

Q3. What if I forget my password?

A. On the login screen click ‘Forgot your password? An email will be sent to your registered email address with a link to reset your password. When you click on this link you will be able to setup your password again.

Q4. Do I need to keep my Registration Code once I have logged in?

A. No. Once you have registered you will only need your email address and password to login.

Q5. Why might the forgotten password link that you have emailed me not work?

A. The link in the email will have either already expired because it’s only valid for 3 days, been previously used or the wording on the link is incorrect. You will need to login again and click on ‘Forgot your Password?’ to be issued another email link.

Q6. Why might the MyPayPoint Registration Code not work?

A. The Registration Code will have either already expired, been previously used or the wording on the link is incorrect. You will need to call the PayPoint Contact Centre on 08457 600 633 (UK) or 1800 923 259 (EIRE) to request a new code. A letter will be posted the next working day containing your new Registration Code.

Q7. What if I lose my MyPayPoint Registration Code?

A. You need to call the PayPoint Contact Centre on 08457 600 633 (UK) or 1800 923 259 (EIRE) to request a new Registration Code, a letter will be posted the next working day containing your new Registration Code.

Q8. What if I want to change my email address?

A. You will need to use the ‘Change Email’ link having logged in. Once logged in you will be prompted for your new email address. You will be sent an email to this new email address containing a link to activate this change. When you click on this link your new email address will have been registered with us.

Q9. Why do I have to agree with the Terms and Conditions to use MyPayPoint?

A. This is standard business practise to protect businesses who allow customer/clients to access certain areas of their business online.

Q10. Why do I need to Log Off when I have finished?

A. It is good practice on any website especially those with banking, financial or personal information - it reduces the risk of anyone gaining access to your documents from your computer.

Q11. How do I know that information about my business held online is stored securely?

A. Your Statements can only be accessed by someone with your email address and password details. Unless you divulge these to a third party your details will be secure. All information is managed in accordance with ISO 27001.

Q12. Can I access my Statements when I am no longer a PayPoint retailer?

A. Your Statements will be accessible for a period of time, after which you will need to call into the PayPoint Contact Centre on 08457 600 633 (UK) or 1800 923 259 (EIRE). We would advise you to store your Statements on your own computer if you are leaving PayPoint to ensure you always have access to them.

Q13. How can I view Statements which are older than 30 days?

You can do this by clicking on the ‘Statements’ tab and using the drop down menu under the ‘Statement Date’ heading.

Q14. Can I print out my Statements?

A. Yes, simply select the Statement you want to print by clicking on it. A PDF document will open which you can then print direct to any printer attached to your computer. You can save a version of the document on your computer for printing at a later date or you can email the bill to your email account for printing elsewhere.

Q15. Why does the Statement have the word ‘Copy’ printed on it?

A. In line with financial regulations, Invoices which are not the original should have ‘Copy’ printed on them. The first time you open and print the Invoice it will not state ‘Copy’, thereafter if you open it again it will.

Q16. If my printer is broken and I want PayPoint to print and post my Statements, is that possible?

A. You will be able to access them as soon as your printer is working under the ‘Statements’ tab. You could also email the document to a location where a printer is working or save a copy of the Statements on your computer and print it at a later date. As a last resort you may request them from PayPoint who may charge an administration fee to print and post Statements to cover the costs involved with printing and postage.

Q17. If my computer is not working can I request that my Statements be posted?

A. PayPoint would prefer not to print and post Statements where a retailer has elected to use MyPayPoint; if we did we may have to levy a small charge to cover the costs involved of printing and postage. You will be able to access them as soon as your computer is working under the ‘Statements’ tab. This automatically shows the last 30 days, if you require older Statements use the drop down menu under the ‘Statement Date’ heading and select ‘All’, ‘The last 90 days’ or ‘The last 12 months’. Retailers not registered for MyPayPoint may incur an administration fee.

Q18. Will I be able to get my other documents on MyPayPoint?

A. We will be making additional reports available on MyPayPoint soon. You will be automatically informed of any new information when it’s available. We will let you know what is coming and what is new via PayPoint News.

Q19. How will I receive my Statements if I do not want to register for MyPayPoint?

A. If you are not registered for MyPayPoint, we will continue to post your Invoices and Self-Billing Invoices to you but this will be less frequent than you could access them by using MyPayPoint and you may incur an administration fee and Settlement Notifications will be sent to your PayPoint terminal.

Q20. Where can I find my PayPoint bank details to use in the Registration Form?

A. The first four digits of your bank account number or 15th to 18th digits of your IBAN. They should be available on your Business Bank Statement, cheque book or contact your bank who will provide you with it.

Q21. If I have more than one PayPoint site that uses different retailer numbers, can I register once for all my PayPoint businesses?

A. Yes, you can register once and then complete an additional form to record each additional PayPoint retailer number. You do this when logged on by clicking on the ‘Add Agent’ tab. You will need your Registration Code and the first four digits of your bank account number or 15th to 18th digits of your IBAN. They should be available on your Business Bank Statement, cheque book or contact your bank who will provide you with it. An IBAN is your International Bank Account Number (see question below on the explanation of an IBAN).

Q22. What is an IBAN and where can I find it?

A. IBAN stands for International Bank Account Number. An IBAN is not a new account number, but simply a new format for an existing bank account number that will be recognised internationally. Your IBAN should be available on your bank account statement or contact your bank who will provide you with it.

The following is an example of an IBAN for an Irish bank account - IE99 BOFI 9014 9012 3456 78

This IBAN is constructed as follows:

IE - Country Code for the Republic of Ireland
99 - Check digits for validation
BOFI - First four digits of Bank Identifier Code
901490 - National Sort Code
12345678 - Customer Account Number

Q23. What is a BIC and where can I find it?

A: BIC stands for Bank Identifier Code and also known as a BIC or BIC code. Your BIC should be available on your bank account statement or contact your bank who will provide you with it.

Example of a Bank Identifier Code:
BOFIIE2D

A BIC code consists of eight or eleven continuous characters comprising:

BOFI (Bank Code) - 4 alphanumeric characters identifying Bank of Ireland
IE (Country Code) - 2 letter ISO country code for Ireland
2D (Location Code) - 2 alphanumeric characters (except zero) identifying Dublin as location

Q24. Can I see all my Statements for all my PayPoint agencies under the one Login?

A. You will be able to see all your retailer numbers you have registered on that login using the ‘Add Agent’ tab. You are able to select which of your retailer numbers you wish to view Statements for and view and print them.

Q25. Can I use the same email address for all of my PayPoint agencies?

A. Yes you can. Once you are logged in you will be able to see all your agencies you have registered with us, if you wish to register more of your agencies using the same email address, use the ‘Add Agent’ tab.

Q26. Can I use the same password for all of my PayPoint agencies when logging in to MyPayPoint?

A. Yes you can. Once you are logged in you will be able to see all your agencies you have registered with us, if you wish to register more of your agencies using the same password, use the ‘Add Agent’ tab.

Q27. Can I have more than one login for my PayPoint agency?

A. Yes you can so long as they use different email addresses and passwords.

Q28. What happens when I click on a statement row displayed?

A. If you choose open it will be opened with your machine’s default program for opening files with that extension. If you choose save – you will be able to browse to your chosen save location

Q29. How do you open a CSV file?

Click on your chosen document. A pop up box will ask if you want to save or open the file. Save the file to your chosen location. Then open the file in your preferred software for example:

Notepad or WordPad and it will display the comma separated file.

If you have chosen to open in Excel, you will have a Wizard Import box pop up. It will give you the option to open as a comma delimited file – please select this and press ‘Next’. Then ensure the Agent Number, Site Number and Store ID are selected as Text and again press ‘Next’. This will ensure all leading zeroes are displayed and will avoid Excel automatically formatting these as number columns.

Q30. What kind of documents can I view on my account?

A. Under the Statements heading you can see the following documents:

  • Terminal Commission (SBI) – This Self-billing Invoice is for the commission you have earned from transactions carried out on your PayPoint terminal
  • ATM Commission (SBI) – This Self-billing Invoice is for the commission you have earned from transactions carried out on your PayPoint ATM
  • EPOS Commission (SBI) – This Self-billing Invoice is for the commission you have earned from transactions carried out on your EPOS till
  • PayPoint Store Invoice – This Invoice is for the PayPoint store orders you have placed
  • PayPoint Store Commission (SBI) – This Self-billing Invoice is for the commission you have earned from products purchased from the PayPoint store (if applicable to the product)
  • Western Union Commission (SBI-WUM) – This Self-billing Invoice is for the commission you have earned from Western Union transactions
  • Settlement Notification – This is notification of your Settlement to PayPoint and indicates the amount to bank in preparation for your Direct Debit (or Credit)

Q31. Why have I got my Settlement Notification on both my PayPoint terminal and on MyPayPoint?

A. You will automatically get your Settlement Notification on MyPayPoint if you are registered and possibly also on your PayPoint terminal too. If you don’t wish to receive the notification on your terminal, please call the Contact Centre on 08457 600 633 (UK) or 1800 923 259 (EIRE) and we can arrange to stop the Terminal Notification.

Q32. Do I have to have a Terminal Notification?

A. If you are set up to receive a Terminal Notification as well as a notification on MyPayPoint, then you will automatically receive a Terminal Notification. If you do not wish for this to happen, please call the Contact Centre on 08457 600 633 (UK) or 1800 923 259 (EIRE).

Q33. How can I view the Settlement Notification ONLY and not the other documents?

A. Go to the ‘Statements’ tab and use the drop down menu under the ‘Statement Type’ heading and select ‘Settlement Notification’. This will filter out all other types and only show you the Settlement Notifications. To see all Statements again, you can either change the ‘Statement Type’ drop down menu to ‘All’ or use the ‘Reset Filters’ at the bottom of the page.

Q34. Why do I need to have a Settlement Notification?

A. We have to inform you how much we are going to debit you as part of the Direct Debit regulations. It also means you can monitor that there are sufficient funds in your bank to meet your Direct Debit.